Operational handover, 800+ room Mediterranean resort
A structured handover of an 800+ room resort between operating teams.
Professional experience — not a TEX Group project. This work was delivered before TEX Group was formed and remains attributed to the professionals and organisations responsible for it. It is shown to demonstrate relevant operating experience, not as a TEX corporate reference.
Period
2018
Services
TEX Management
{THE BRIEF}
An 800+ room resort was moving between operating teams mid-cycle. Handovers of this size fail on the detail: open contracts, undocumented practice, and knowledge that sits with individuals rather than in a system.
The task was to make the operation transferable — written down, verified and accepted by both sides.
{WHAT WE DID}
Department-by-department handover files prepared and signed off
Open contracts, licences and supplier commitments listed and transferred
Standards and procedures documented where they existed only in practice
Inventory and asset condition recorded at the transfer date
Thirty-day stabilisation plan for the incoming team
{THE RESULTS}
Rooms
TEX Business Lines
Project lead
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